Norwood Psychology is committed to delivering quality services, and this policy outlines our ongoing obligations regarding the management of your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). A copy of the APPs is available from the Office of the Australian Information Commissioner: https://www.oaic.gov.au/

What Is Personal Information and Why Do We Collect It?

Personal information is any information or opinion that identifies an individual. Examples include:

• Names

• Addresses

• Email addresses

• Phone numbers

We collect personal information through:

• Consultations

• Correspondence

• Telephone and email communication

• Our website (norwoodpsychology.com)

• Online forms

• Public sources

• Cookies

• Third parties

We collect this information primarily to provide our services to you. We may also use it for closely related secondary purposes you would reasonably expect.

When collecting personal information, we will explain why we are collecting it and how we plan to use it where appropriate.

Sensitive Information

Sensitive information includes details about:

• Racial or ethnic origin

• Political opinions

• Religious or philosophical beliefs

• Membership of professional or trade associations

• Criminal records

• Health information

Sensitive information is only used:

• For the primary purpose it was obtained

• For a directly related secondary purpose

• With your consent

• Where required or authorised by law

Third Parties

Where reasonable and practicable, we collect personal information directly from you. If we receive information from a third party, we will take reasonable steps to ensure you are aware of it.

Disclosure of Personal Information

Information gathered during psychological services remains confidential except when:

1. Required by law (e.g., subpoena or legal obligation).

2. There is serious risk to your life, health, or safety, or that of another person.

3. You have provided prior approval to:

   • Share a written report with another professional or agency (e.g., GP, lawyer).

   • Discuss material with another person (e.g., parent, employer, health provider).

   • Disclose information in another format.

   • Share information with another professional where directly related to the original purpose of collection.

4. A psychologist is legally required to report a medical or psychological condition that may impair your ability to safely operate a heavy vehicle, in line with ACT mandatory reporting guidelines.

Your information is not disclosed overseas unless you consent or disclosure is required by law. It is never sold, rented, or used for unrelated purposes.

In the event of unauthorised access, disclosure, or loss of personal information, Norwood Psychology will activate its data breach plan.

AI-Assisted Technology Use

With your consent, we may use AI-assisted technology to support clinicians with accurate note-taking. This may involve recording your session.

Recordings are used only to assist with documentation.

Important details:

1. Recordings are accessible only to your clinician.

2. They are temporary and permanently deleted once notes are completed.

3. They are not shared with any third parties.

4. Participation is voluntary and will not affect your care.

5. Recordings are stored securely and encrypted.

6. You may revoke consent at any time.

Security of Personal Information

Your personal information is stored securely to protect it from misuse, loss, and unauthorised access.

When no longer required, information is destroyed or permanently de-identified.
Client files are retained for a minimum of seven years, as required.

Access to Personal Information

You may request access to the personal information we hold about you.
If you would like to request access or corrections, please contact:

reception@norwoodpsychology.com

Access may be subject to certain exceptions.

Maintaining the Quality of Your Information

We take reasonable steps to ensure your personal information is accurate, complete, and up-to-date.
Please notify us if any details require updating.

Policy Updates

This policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions or complaints regarding our Privacy Policy, please contact:

Norwood Psychology
reception@norwoodpsychology.com
08 8102 0882

Legal Policy

Ownership

norwoodpsychology.com is owned by Thorpe Psychology Pty Ltd, a company registered in Australia.

Terms of Use

By accessing this website, you agree to be bound by these terms and all applicable laws. If you do not agree with any terms, you must not use this site.

All website materials are protected by copyright and trademark law.

Use License

You are granted permission to temporarily download one copy of website materials for personal, non-commercial viewing only. Under this license you may not:

• Modify or copy materials

• Use materials for commercial use or public display

• Attempt to decompile or reverse-engineer software

• Remove copyright notices

• Transfer or “mirror” materials on another server

This license terminates automatically if you violate these terms.

Disclaimer

Materials on the Norwood Psychology website are provided “as is.”
We offer no warranties, express or implied, and disclaim all implied warranties including merchantability and fitness for purpose.

We do not warrant the accuracy or reliability of website materials or linked sites.

Limitations

Norwood Psychology is not liable for any damages resulting from the use or inability to use the website, including loss of data or profit.

Some jurisdictions do not allow certain limitations, so these may not apply to you.

Accuracy of Materials

Website materials may include errors.
We may update content at any time without notice but do not guarantee updates.

Links

We are not responsible for the content of linked websites.
Use of any linked site is at your own risk.

Affiliates

Some links may be affiliate links, and Norwood Psychology may receive compensation.

Modifications

Terms of service may change without notice. Continued use implies acceptance of the current terms.

Governing Law

These terms are governed by the laws of Australia.
You submit to the exclusive jurisdiction of the courts in that location.

Copyright

norwoodpsychology.com is owned by Thorpe Psychology Pty Ltd.
Permission is required to reproduce, adapt, or distribute any content.